We at Airleck pride ourselves in offering the best after sales care we can. From time to time things can go wrong and it is important that we are up front and transparent in our warranty process. 

Before we arrange to attend your home or premises to inspect what issues there may be with your air conditioner, could you please confirm by replying to this message “I Accept” & that you:

• Understand that any issue that is not a manufacturing or installation fault will not be covered under warranty. For example, blocked drains, issues arising due to lack of service & maintenance, and damaged pipes are not a fault of manufacture or installer and fees as outlined below are payable.
• Any damage to the unit caused by factors such as (but not limited to) pets, rodents, insects, weather, obstructions, or faulty power supply are not a fault of manufacture or installer and fees as outlined below are payable.
• Understand user error is not covered under warranty, if you have any questions regarding use of the product or remote please refer to the manufacturer user guide.
• Agree to pay in full within the payment terms, any call out or service fees in the event that warranty has been denied.

Airleck hourly rates are as follows:

$130 GST for the call out fee, which includes 15 minutes of diagnostic time, then $110incl GST per hour thereafter, broken into 15 minute increments. 

Accounts are strictly same day payment. 

If our diagnostics leads to a manufacture issue we will proceed to lodge a warranty claim on your behalf, however this is not a guarantee that it will be accepted. If any warranty is rejected from the Manufacturer, an invoice will be issued along with a detailed explanation from the manufacture.

In many cases our technicians may be able to rectify the issue at the initial callout. However if it is not an installation or manufacturing fault we will need you to approve any additional work performed and we will require payment for services as per the payment terms. 

We look forward to hearing from you.